e-mail inquiry for spare parts? UPDATED-REPLY FROM AG

[tallpkb]

It seems to me that I read here that you can e-mail a list of spare parts that you might want, along with their codes, and AG would price the items out and e-mail it back to you. Does this sound familiar? If so, does anyone have the e-mail address? Thanks!

<font color="#33CCCC" size="1">[ July 28, 2006 10:10 PM: Message edited by: tallpkb ]</font>

[emer222]

This is the email address for American Girl Customer Service:


[email protected]

Hope that helps!

[TexasMom]

I have e-mailed several time without codes asking for both the code and price. They have always responded within a day or two.

Faith

[judiaci]

Here is a link to Johanna's (Sail Away) list of common replacement parts.

http://www.alaska.net/%7Ejnoble/AGPl...mentCodes.html

[tallpkb]

I have a few codes & prices that I'd like to submit to Johanna's site, but I don't see a link to her.....

[uktmw]

Here's the link to her website. Scroll to the bottom and you can click the link to e-mail her your list of replacements to add to her site.

http://www.alaska.net/~jnoble/AGPlaythings/Home.html

She really appreciates getting these... and so do we (those of us who enjoy lots of little extras!)

[tallpkb]

Well, I e-mailed a nice note to AG with the replacement codes. Here is their response:

Dear Ms. xxxxxxx,

Thank you for your e-mail. We have a limited selections of replacement
parts available. Please contact customer service at the toll-free
number to inquire about availability.

Thank you for your interest in American Girl?!

Sincerely,

American Girl? Customer Service
Phone: 1-800-845-0005 or 608-831-5210
Fax: 608-828-4790
Available Monday - Sunday 7 a.m. - 10 p.m. Central Time

[Jeanette M.]

Well - okay, then!!! [img]tongue.gif[/img]

[judiaci]

Hmmm...

Do you suppose they have to have a real person check inventory of the replacement parts?

[Cheri444]

That's strange. [img]confused.gif[/img]

I email them once a month or so about replacement parts and even though most of the time they tell me they're not available, they have been able to tell me when they were.

I hope it just depends on which CS is answering the email, and not a change in their policy.

Did you call instead?